Return Policy
At WhiffxSniff, we stand by the quality of our fragrances. Please review our policy regarding returns and replacements below.
Important Notice
When are returns allowed?
To maintain the highest hygiene standards for our fragrance products, returns are strictly limited to the following conditions:
Damaged Products
If your order arrives with physical damage to the bottle, packaging, or seal, you are eligible for a replacement or refund.
Defective Items
In cases of manufacturing defects, such as a faulty sprayer or leakage, we will ensure you receive a perfect product.
Quality Assurance
Every claim is thoroughly inspected by our quality team to ensure it meets our criteria for damaged or defective goods.
How to request a return
1
Report Issue
Contact us within 48 hours of delivery via our contact form or email.
2
Submit Proof
Provide clear photos or a short video of the damage or defect.
3
Verification
Our team will review your request and approve the return if eligible.
4
Resolution
Receive a replacement or a full refund to your original payment method.
Frequently Asked Questions
Clear answers to your return-related queries.
Can I return a product if I don't like the scent?
Due to the nature of our products, we do not accept returns for change of mind or personal scent preference.
What is the time limit for reporting damage?
All damaged or defective items must be reported within 48 hours of the delivery date.
What counts as a "defective" product?
Common defects include broken spray mechanisms, leaking bottles, or significant discoloration of the liquid upon arrival.
Do I need to return the original packaging?
Yes, please keep all original packaging as it may be required for the verification process.
How long does the refund process take?
Once approved, refunds are typically processed within 5-7 business days to your original payment method.
Who covers the shipping cost for returns?
For verified damaged or defective items, WhiffxSniff will cover all associated return shipping costs.